Set up an online pharmacy: operating model, authorisation and go-live

Last updated: 27 August 2026

Plan premises, QMS, people, e-prescription, shop, logistics, cost and go-live for a mail-order pharmacy in Germany or a cross-border EU model.

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Performance · leadership · resilience

Set up an online pharmacy and prepare German mail-order authorisation

Plan premises, QMS, people, e-prescription, shop, logistics, cost and go-live for a mail-order pharmacy in Germany or a cross-border EU model.

We turn operating data into practical decisions, from people and commercial terms to cash flow, early warnings and succession readiness.

Expert-reviewed by Martin Didunyk · licensed pharmacist · 27 August 2026

tiger.PHARMA Expertise

Topics we master

Authorisation prerequisites, application and cost modules

Pharmacy, premises, QMS, advice, technology, shipping and target countries are planned together; authority fees, qualification, technology and operations are separated.

Germany: authority and operating requirements
Netherlands: local operating model
Czechia: SÚKL requirements including LEK-16
Application, pilot and go-live

Strengthen people and leadership

Roles, staffing, remuneration, development and communication are designed so the pharmacy remains capable under pressure.

Recruitment and qualified deployment
Leadership roles, handovers and communication
Training, digitalisation and workload relief

Manage return and liquidity

We link procurement data, invoices, stock commitment and payment terms with the business’s actual euro result.

Terms, invoice and assortment control
Cash flow, high-cost medicines and working capital
KPI early-warning system and action plan

Build for the future

Whether branch operations, own wholesale or restructuring, organisation, QMS and sourcing routes are aligned for resilience.

Branch structures and accountability
Sourcing options and wholesale models
Bank, partner and implementation dialogue

FAQ

Frequently asked questions

How is a German mail-order pharmacy authorisation prepared?

The owner of a public pharmacy applies to the competent authority and demonstrates a suitable QMS-controlled mail-order process covering premises, staff, advice, packaging, transport, delivery and quality assurance.